Frequently Asked Questions
Everything you need to know about shopping for your home at The Favorites.
What is the standard shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. Larger furniture pieces typically arrive within 2-3 weeks via our specialized white-glove delivery partners to ensure they reach your home in perfect condition.
Do you offer a warranty on your furniture collections?
Yes, all furniture items at The Favorites come with a one-year limited manufacturer warranty covering structural defects and craftsmanship to provide you with peace of mind.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
How can I track the status of my home delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.
Are the materials used in your products eco-friendly?
We prioritize sustainability by partnering with artisans who use responsibly sourced wood, organic textiles, and recycled packaging whenever possible to minimize our environmental footprint.